1-Year Limited Warranty
Every Newbeat device is covered by a 12-month limited warranty from the date of delivery, covering defects in materials and workmanship under normal home use.
What’s Covered
- Hardware defects: the device fails to power on, abnormal readings caused by component failure, speaker or display malfunctions.
- Manufacturing defects: faulty buttons, loose parts, defective charging port.
- Accessories included in the box (probes, cables, adapters) are covered for 12 months.
What’s Not Covered
- Normal wear: batteries, probe covers, and other consumables.
- Damage from drops, water immersion, or improper storage.
- Unauthorized disassembly or repair (this also voids the warranty).
- Cosmetic scratches that do not affect function.
How to Claim Warranty Service
- Email newbeatsup@gmail.com with:
- Your order number and purchase date
- A description of the issue
- A short photo or video showing the problem
- Our support team replies within 24 hours on business days with troubleshooting steps. Many issues are solved on the spot without shipping anything back.
- If the device is confirmed defective, we will — at our option — send a free replacement or a repair, and we cover the replacement shipping cost.
A Note on Safety
Newbeat devices are designed for home use and are not a substitute for professional medical advice. If readings seem unusual or you feel unwell, please consult a healthcare professional.
Questions? Reach us anytime via our Contact page.