Free Worldwide Shipping
Every Newbeat order ships free worldwide — no minimum order. The price you see at checkout is the final price; we don’t add shipping fees.
Processing & Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United States, Canada, Mexico — items in local stock | 2–7 business days |
| United States, Canada, Mexico — items shipped internationally | 7–12 business days |
| United Kingdom, Europe — items in local stock | 1–5 business days |
| United Kingdom, Europe — items shipped internationally | 6–10 business days |
| Rest of the world | 5–12 business days |
These estimates include order processing (usually 1–2 business days) and match the delivery estimate shown on each product page. Business days exclude weekends and public holidays. During peak seasons (e.g. November–December), delivery may take a few extra days.
Tracking Your Order
- Once your order ships, we send a confirmation email with a tracking number.
- You can also track it anytime on our Order Tracking page using your order number.
- Tracking information may take 2–3 days to become active after shipping.
Customs, Duties & Taxes
Import duties and taxes, if any, are the responsibility of the recipient and are set by your country’s customs authority. They are not included in the price you pay us, and we cannot predict or prepay them. If your package is held at customs, contact us and we will assist with the paperwork.
Address & Delivery Issues
- Please double-check your shipping address at checkout. Address changes are free before the order ships.
- If a parcel comes back to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. Reshipping in this case may incur a fee, which we will always confirm with you before charging.
- If tracking shows “delivered” but you haven’t received the package, check with household members and neighbors first, then contact us within 7 days — we will work with the carrier to locate it or arrange a replacement.
Lost or Damaged Parcels
If your parcel arrives damaged or is confirmed lost in transit, we will ship a free replacement — you will never pay twice for a Newbeat device.
Questions? Reach us anytime via our Contact page.