30-Day Return Promise
We want you and your family to feel confident with every Newbeat device. If something isn’t right, you can return most items within 30 days of delivery for a refund or replacement.
Eligibility for Returns
An item can be returned if it meets one of the following conditions:
- Arrived damaged or defective — we will replace it or refund you in full, including shipping.
- Wrong item received — we will ship the correct item at our cost and cover return shipping.
- Changed your mind — accepted if the item is unused, in its original packaging, and complete with all accessories. Return shipping for change-of-mind returns is at your cost; damaged, defective or incorrect items are covered by us.
Note: For hygiene reasons, earprobe covers, tongue probes, and other consumable accessories that have been opened cannot be returned unless defective.
How to Start a Return
- Contact us within 30 days of delivery with your order number and a short description (photos or video help us resolve it faster):
Email: newbeatsup@gmail.com - We will reply within 24 hours on business days with return instructions and the return address.
- Ship the item back using a trackable service. Please keep your tracking number.
- Once the item arrives and passes inspection, we issue your refund.
Refund Timing
- Refunds are issued to your original payment method.
- Processing takes 3–5 business days after we receive and inspect the return.
- Your bank or card provider may take an additional 5–10 business days to post the refund.
Non-Returnable Situations
- Requests made more than 30 days after delivery.
- Damage caused by misuse, drops, water exposure, or unauthorized repair.
- Items returned without prior approval (unauthorized returns cannot be tracked or refunded).
Order Cancellations
You may cancel an order free of charge before it ships — usually within 24 hours of purchase. After the order ships, please use the return process above instead.
Questions? Reach us anytime via our Contact page.