Frequently Asked Questions
Orders & Shipping
Do you really offer free shipping worldwide?
Yes — free standard shipping on every order, no minimum. Delivery time depends on the item and your destination: typically 2–7 business days for the US, Canada and Mexico, 1–5 for the UK and Europe, and 5–12 for other destinations. The exact estimate for the item you are viewing is shown on its product page. See our Shipping & Delivery page for details.
How do I track my order?
You’ll receive a tracking number by email once your order ships, or you can look it up on our Order Tracking page. Tracking may take 2–3 days to activate.
Can I change or cancel my order?
Yes, free of charge before it ships — usually within 24 hours of purchase. Email us with your order number as soon as possible.
Will I have to pay customs duties or import taxes?
Import duties and taxes, if any, are set by your country’s customs authority and are the responsibility of the recipient. Most of our orders clear customs without extra charges, but this varies by destination — see Shipping & Delivery for details.
Tracking says “delivered” but nothing arrived — what now?
Please check with household members and neighbors first, then contact us within 7 days with your order number. If the parcel is confirmed lost or arrives damaged, we ship a free replacement — you never pay twice for a Newbeat device.
Products & Usage
Are your devices safe for home use?
Yes. All Newbeat devices are designed for home use. Please read the user manual before first use, and remember: our devices support home monitoring but are not a substitute for professional medical advice.
Can I use a fetal doppler every day?
Occasional home use as directed in the manual is considered safe. Limit each session to a few minutes, and always follow the guidance in the user manual. If you have any concerns about your pregnancy, contact your healthcare provider.
Why can’t I find the baby’s heartbeat?
Before 12 weeks of pregnancy it’s normal to need several tries. Use ultrasound gel (or aloe vera gel as a backup), lie down, place the probe low on the abdomen, and move it slowly. A full guide is in your user manual — or contact us and we’ll walk you through it.
Where can I find the user manual?
The full user manual is available on each product’s detail page — open the product and scroll through the description section to view it. A printed quick-start guide is also included in every box. If you’d prefer a PDF copy, email us with your model number and we’ll send it right over.
How do I care for the probe and device?
Wipe the probe with a soft cloth after each use and store the device in a dry place. Do not immerse any part in water or use alcohol-based cleaners on the display.
Warranty & Returns
What warranty do I get?
Every device carries a 12-month limited warranty. Full details are on our Warranty Policy page.
What if my device stops working?
Email us your order number and a short photo or video. Most issues are solved by troubleshooting within 24 hours on business days; confirmed defects get a free replacement. See our Warranty Policy.
Can I return a product if I changed my mind?
Yes — within 30 days of delivery if the item is unused, in its original packaging and complete with all accessories. Return shipping for change-of-mind returns is at your cost; damaged, defective or incorrect items are covered by us. See our Refund & Returns page for the full process.
How long does a refund take?
Once your return arrives and passes inspection we issue the refund within 3–5 business days. Your bank or card provider may then take an additional 5–10 business days to post it to your statement.
Payment & Support
What payment methods do you accept?
We accept major credit and debit cards and PayPal. All payments are processed over a secure, encrypted connection.
How fast do you reply?
Within 24 hours on business days. Email newbeatsup@gmail.com or use our Contact page — including a photo or video helps us solve issues faster.